Q: I cannot find the new account registration / I do not have an account.
A: On the Login page, please click on “Create an account” located at the end of the Login section.
After registration, an activation email will be sent to email you have registered with us. Please click on the link in the email to activate your account. Please check your Spam/Junk folder if you did not receive the activation email after registration.
Q: I did not receive the activation email / My email has not been activated.
A: On the Login page, please complete the “Email” and “Password” field and click on “Login”. You will see an error message “Your account has not been activated”. Click on the “Resend Activation Email” link below the error message. Please check your Spam/Junk folder if you did not receive the activation email after clicking on the link.
Q: How to amend my booking?
A: Any amendments, such as increasing the number of people, date, time, etc, to the booking will require the account user to login, cancel the booking and rebook the new timeslot. Please note that there is no guarantee that the slot will still remain available in the event you wish to cancel and rebook.
Q: How to cancel my booking?
A: For cancellation of booking, please follow these steps below:
1. Login to your account via the Visitors’ Booking System (https://bit.ly/2yIQtZz)
2. A summary of your booking will be shown. Select the slot you wish to cancel.
3. Click on “Cancel Booking”
4. Check details on “Confirm Booking Cancellation” page to confirm the time and date you wish to cancel.
5. Click on “Confirm Cancellation” to cancel booking
Q: I am unable to book a slot because all slots are full. Can you open up more slots?
A: We understand your frustrations as the booking slots are taken up fast due to the overwhelming demand of visitors to the monastery. However, we are unable to increase the number of booking slots as we have to adhere strictly to the government’s guidelines. We seek your understanding and cooperation to plan your visit in advance.
问：我找不到新用户注册选项 / 我没有账号。
答：请在登入页面点击页面下方的注册账号.（Create an account）
问：我没有收到启动账号电邮 / 我的账号尚未启动。
c) 点击取消预约（Cancel Booking）。
e) 点击取消确认（Confirm Cancellation）以取消您的预约。