Q: I cannot find the new account registration / I do not have an account.
A: On the Login page, please click on “Create an account” located at the end of the Login section.
After registration, an activation email will be sent to email you have registered with us. Please click on the link in the email to activate your account. Please check your Spam/Junk folder if you did not receive the activation email after registration.
Q: I did not receive the activation email / My email has not been activated.
A: On the Login page, please complete the “Email” and “Password” field and click on “Login”. You will see an error message “Your account has not been activated”. Click on the “Resend Activation Email” link below the error message. Please check your Spam/Junk folder if you did not receive the activation email after clicking on the link.
Q: How to amend my booking?
A: Any amendments, such as increasing the number of people, date, time, etc, to the booking will require the account user to login, cancel the booking and rebook the new timeslot. Please note that there is no guarantee that the slot will still remain available in the event you wish to cancel and rebook.
Q: How to cancel my booking?
A: For cancellation of booking, please follow these steps below:
1. Login to your account via the Visitors’ Booking System (https://bit.ly/2yIQtZz)
2. A summary of your booking will be shown. Select the slot you wish to cancel.
3. Click on “Cancel Booking”
4. Check details on “Confirm Booking Cancellation” page to confirm the time and date you wish to cancel.
5. Click on “Confirm Cancellation” to cancel booking
Q: I am unable to book a slot because all slots are full. Can you open up more slots?
A: We understand your frustrations as the booking slots are taken up fast due to the overwhelming demand of visitors to the monastery. However, we are unable to increase the number of booking slots as we have to adhere strictly to the government’s guidelines. We seek your understanding and cooperation to plan your visit in advance.
问：我找不到新用户注册选项 / 我没有账号。
答：请在登入页面点击页面下方的注册账号.（Create an account）
注册完成之后，启动账号电邮将会发送至您注册的电邮地址。请点击电邮中的连接以启动您的账号。如果您在注册以后未收到启动账号电邮，请至您的垃圾邮件匣中查看您的邮件
问：我没有收到启动账号电邮 / 我的账号尚未启动。
答：请在登入页面填写您的电邮与密码并点击登入。您将看到一则“您的账号尚未启动”的错误讯息。点击讯息下面的 “重新发送启动账号电邮”。如果您在点击以后未收到启动账号电邮，请至您的垃圾邮件匣中查看您的邮件。
问：如何更改预约 ？
答：若欲更改预约内容，如：增加人数、更改日期、时间等，请登录用户帐号取消预约以后，重新进行预约。请注意，若您取消当前的预约，系统将无法保证已取消的时段能够重新预约。
问：如何取消预约 ？
答：请通过以下步骤取消预约：
a) 至线上访客预约系统（https://bit.ly/2yIQtZz）登录您的帐号。
b) 您的预约信息将在系统中显示，请选择您要取消的预约时段。
c) 点击取消预约（Cancel Booking）。
d) 重新确认您要取消预约的日期与时段。
e) 点击取消确认（Confirm Cancellation）以取消您的预约。
问：我无法进行预约，因为所有的时段已经被全数预约。你们是否可以开放更多的时段？
答：我们理解您的心情，由于到访的人数众多，因此预约时段在开放后很快被全数预约。然而，为了严格遵守政府的指导方针，我们无法开放更多的预约时段。希望您能理解与配合，我们建议您提前安排与规划您的到访。